Terms & Conditions

Lead Times: Depending on the size of the order and whether digitizing and embroidery are required, lead times can range from 4 to 10 working days. You will be informed if an item is out of stock and placed on back order, which will affect the lead time. You will be kept updated on the progress of your order.

Order Requirements: Ensure you provide the correct sizes when ordering. If unsure, contact us for clarity to avoid any miscommunication. Confirm that you are satisfied with your color choices. We require a high-resolution image and clear instructions for embroidery and/or printing. Confirm the colors and sizes with us. Contact us for guidance.

Shipping: Depending on your location, we use Pudo or Courier Guy, and the cost will be borne by the client.

Exchanges: Any issues with items should be reported within 7 days. If the error is on the customer’s part, a handling fee and additional shipping cost will be charged. Handling fees start at R250.00. Samples can be requested with an upfront payment.

Returns: We do not accept returns for worn garments or shoes. Factory defects will be handled according to our policy: items will be returned, assessed, and replaced at no cost unless an upgrade is involved. All orders require proof of payment prior to being shipped.